PRIVACY POLICY

Effective Date: 03/05/2025

At Dunthorne Design Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and share your personal data. We are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal data when you interact with us, including via our website, email, or during the course of providing services to clients. The types of personal data we collect include:

• Contact Information: Name, email address, phone number, job title, company name (if applicable)

• Website Data: IP address, browser type, device information, pages visited, and other information collected through cookies and analytics tools

• Project and Business Data: Information you provide in relation to projects, including correspondence and work details

• Billing Information: Payment details, invoicing, and financial records

We collect this data via:

• Website forms (e.g. contact forms, newsletter sign-ups)

• Project communications with clients

• Use of Google Analytics for website analysis

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and improve our services

• To communicate with you regarding inquiries, projects, or other business matters

• To send marketing materials, newsletters, or updates (only if you have opted in)

• To process payments and manage billing

• To analyse website usage and improve user experience

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual Necessity: Processing is required to fulfil a contract (e.g. providing design services or responding to inquiries)

• Legitimate Interests: We may process data for legitimate business interests, such as improving our website or sending marketing materials (where permitted)

• Consent: Where required, we will obtain your consent for marketing communications or the use of cookies

• Legal Obligation: We may process personal data where required to comply with legal obligations, such as financial record retention

4. Sharing Your Data

We may share your personal data with trusted third-party providers who assist us in delivering services, such as:

• Analytics providers (e.g. Google Analytics)

• Payment processors

• Cloud storage or project management tools

We do not sell or rent your personal data to third parties. Any third-party services we use will be bound by confidentiality agreements to ensure data protection.

5. International Transfers

Some of the third-party services we use may store or process data outside the UK or European Economic Area (EEA), including in the United States. Where applicable, we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

6. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including for the purpose of satisfying legal, accounting, or reporting requirements:

• Client and financial records: Retained for up to 7 years

• Website inquiries: Retained for up to 2 years or until resolved

• Marketing contacts: Retained until you unsubscribe

• Analytics data: Retained for up to 50 months

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to access: You can request a copy of the data we hold about you.

• Right to rectification: You can request corrections to inaccurate or incomplete data.

• Right to erasure: You can request the deletion of your data under certain circumstances.

• Right to restriction of processing: You can ask us to limit the processing of your data in certain situations.

• Right to data portability: You can request your data in a machine-readable format.

• Right to object: You can object to the processing of your data for marketing or other legitimate interests.

To exercise any of these rights, please contact us at privacy@dunthornedesign.co.uk.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These may include:

• Necessary cookies: Required for the functionality of the website

• Analytics cookies: To track website performance and user behaviour (e.g. Google Analytics)

• Marketing cookies: May be used for advertising or retargeting (e.g. Google Ads, Facebook Pixel)

You can manage your cookie preferences through your browser settings or via a cookie consent banner (if implemented).

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. This includes encryption, secure servers, and regular security audits. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Privacy@dunthornedesign.co.uk

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the effective date at the top of this page.

ICO Registration:

Dunthorne Design Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZB382311.